formSubAttempted: yesUser_Name: Steve Tanner message: Do you repair Rapport watch winders? Mine is less than a year old, and has stopped working. I'm sure it is just the little electric motor, but with such an expensive case, the Hexagonal Ebony model, I hate to just trash the whole thing.
Can you help me?
Steve
Answer:I am afraid we can not be able to help you. We sell watchwinders, we do not repair watchwinders. We only sell highly reliable and dependable watchwinders for this very reason.
I would guess you are exactly right about it being the electric motor.....
I am sorry to hear your Rapport Watch Winder is not working. We used to carry this product line, however we discontinued them largely due to such issues.
We do not repair winders, though Eilux WatchWinders and Orbita WatchWinders both have service centers in the USA, neither of them will service the Rapport Watch Winder however.
Mechanical things do break occasionally this is why it is critical to purchase from an Authorized Dealer with an online reputation for high standards of quality. Like WatchCases.com, and to purchase a manufacturer with a repair facility in the USA.
Your winder should be under warranty if you purchased it from an Authorized Dealer they should be able to assist you. Contact the dealer directly. We did not sell the unit and have not sold Rapport Winders for over 3 years now. If you did not buy from an Authorized Dealer, you might be plain out of luck.
We will gladly sell you a replacement unit, however I do personally hope you are able to get it fixed. Should we stumble upon a repair facility in our daily workings we will let you know.
Orbita, Eilux Buben and Zorweg Watch Winders are the only products being made with the kind of high quality internal parts needed to work almost 24 x 7 like a watchwinder needs to work.
Buben is over priced because they are over designed. It is not what you see when you buy a watch winder that counts, it is what you do not see. Orbita is fairly priced for a Luxury Brand and Eilux is truly a great value in Watch Winders. Everything else on the market has issues with dependability. Though Wolf Designs has made great strides in the dependability area, and they stand behind their Winders, repairing or replacing them should issues arise. But again, you have to buy from an Authorized Dealer even with them, because they only deal directly with the Dealer not the Customer.
So much competition is selling Watch Winders at bottom basement prices and then disappearing after the sale. We are not repairmen, but we do help our customers get things taken care of when in the rare event one of the luxury watchwinders we sell has a similar problem as yours experienced. Typically though Orbita, Eilux and Buben do not break, though the other day a guy emailed us with a 6 year old "out of warranty" Buben watch winder and we were able to hook him up with a new motor. The motor alone cost him over $200! Whereas many new 4 watch winders are being sold at that price point for the entire unit, so you see it is not apples and apples when looking at prices for watchwinders. We were able to order him a motor, however he installed it himself. This was the first Buben I heard of having a problem like this. Though I do get requests in email like yours all the time.
To help put things in perspective the Electric Motor in an Eilux, Buben, or Orbita Watch Winder accounts for in excess of 25% of its parts cost, whereas cheaper built watchwinders the motors account for 25 cents not 25 percent!
We believe that our market base, owners of luxury Swiss watches, values their time and will pay for quality. It s an uphill battle, but value is the way to go in our view. Did you buy your watch based on its price being cheap? I think not! I wish you luck, and invite you to call us and order a new watch winder that will work over time!
Donald
Labels: Buben Zorweg Winders, Donald, Eilux Winders, Orbita Winders, watchwinder
by: WatchCases
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